Dr. EdTech

Views & ReViews on Digital Gadgets For Us Baby Boomers!

Leopard installation complete!

  Continuing the Saga of Upgrading to Leopard…I was told I would be phoned at 11:00 A.M. this morning. At 11:55, my office phone rang: it was Apple Product Support (Dean). He uncovered a few more possibilities for us to try. Nada. Zip. Zilch. We were getting nowhere or so it seemed. Actually, he was eliminating alternatives. By 1:15 P.M. we had swapped the keyboard, the mouse, and the monitor (there was a Unix IOUSBFamily error causing the infinite scroll I mentioned yesterday. Somehow, swapping these components discontinued the error scroll and enabled us to work in the kernel (at least that’s where I believe we were). Had it not been for the time I have spent in DOS, I would have been hopelessly terrified: typing cryptic code wouldn’t have been the Apple of my eye; however, I was comfortable and we went to work.

The upgrade is complete. At least the Mac works again. However… Continue reading

October 31, 2007 Posted by | Education-related, Mac | , , | Leave a comment

Leopard installation more like a dog…

As you may recall from my previous post last evening, the Product Specialist and I were still working toward a solution. I was “on hold” so I wrote the beginning of this saga. To continue, we completed our conversation at 6:30 (that’s after 3 ½ hours on the phone to Apple). My G4 is not running (it’s not even walking!). I am expecting a call this morning at 11 A.M. from Apple Support to continue troubleshooting. While I am less than satisfied with the upgrade process, I am extremely impressed with the overall professionalism of the Apple Support people with whom I dealt. They were courteous, patient, and spoke to me as a knowledgeable adult: never condescending or “short” with me.

Status: Product Specialist must consult with a Product Engineer (all of whom already left for the day, yesterday) because we’re experiencing “unfamiliar” conflicts rendering the installation unworkable. Damn.

Important note: Continue reading

October 31, 2007 Posted by | gadgets, Mac | , , , | Leave a comment

Mac OS X.5 (Leopard)…can’t get there from here…

Re: Mac OS X.5 (Leopard) my enthusiasm wanes… I started the installation at 12:21 this afternoon. Kept a step-by-step log (that I’ll make available later for the masochists among you). It is now 5:22P.M. and I am on “hold” with Apple (2 hours and 15 minutes so far.) (Had a customer service rep on the phone for awhile, however, an hour into THAT conversation he decided he needed to transfer me to a “Product Specialist” because there are some “known bugs” upgrading from Mac OS X.2.8 and earlier…which is exactly what I have – OS X 2.8. I never upgraded to Tiger; hence – I’m stuck in the middle and they can’t seem to get me out.) Continue reading

October 31, 2007 Posted by | Mac | , , , | Leave a comment